West Pac Agency

Our Expertise in Investigative Services

West Pac Agency has been a trusted partner for insurance companies, TPAs, JPAs, self-insured companies, government agencies, and defense attorneys since 1993. We specialize in providing comprehensive insurance defense investigations throughout Northern California, from Bakersfield to the Oregon border.

Our seasoned team of investigators utilizes their expertise and diverse toolkit to uncover vital information, gather compelling evidence, and deliver impactful results in a timely manner. We understand the importance of confidentiality, and all our operations adhere to the highest ethical standards and legal compliance.

Surveillance

We utilize a comprehensive range of digital cameras, from wireless and covert to long-range, to gather accurate and actionable intelligence on claimants' activities and potential fraud risk.

Activity Checks

These cost-effective checks provide valuable insights into claimants' potential level of activity, helping determine the need for further surveillance or other investigative measures.

Investigations

Our team conducts thorough investigations encompassing:

• AOE/COE: Establishing the extent of a client's injuries.
• Statements: Gathering detailed written statements from claimants and witnesses.
• Liability: Identifying potential negligence or fault in personal injury cases.
• Internet Media Profile: Analyzing online presence for clues related to fraud or false claims.
• Background & Subrogation: Verifying claims and identifying potential sources of recovery.

Specialized Services

• Fraud referrals and consultations with District Attorney and Department of Insurance.
• Annual compliance reports to ensure adherence to industry regulations.
• Doctor video showings for enhanced evidence presentation.
• Review of medical records and files to identify potential fraud.

Vendor Management

We boast a network of highly qualified, licensed, and experienced investigators throughout Northern California. By leveraging our pre-vetted panel, we efficiently allocate the right skills and resources to each case, ensuring optimal results and cost-effectiveness for clients.

Our Commitment

With extensive experience and unparalleled expertise, West Pac Agency stands out as a leader in insurance defense investigations. We pride ourselves on exceeding client expectations by delivering thorough, reliable, and timely results. We are committed to unparalleled transparency, clear communication, and exceptional client service every step of the way.